Complaints and return of goods
What the complaint is about
Complaints about works of art are not common in the same sense as for ordinary consumer products, but they may occur in some cases. A work of art is usually unique and its evaluation is subjective, which complicates the complaint process. However, there are a number of situations in which claims can be made:
Complaints/returns - YES
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1. Technical defects or damage
If a customer purchases a work of art that is technically defective or damaged (for example, if the work arrives damaged, broken, chipped....), he or she may be entitled to make a claim. This is especially true for online purchases where the customer does not have the opportunity to view the artwork in person before purchasing it.
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2. Non-compliance with the agreement or description
If the artwork differs significantly from what was promised or from its description (applies to bespoke orders), the customer may file a complaint. None of my products are the same. This is not a line production, each one is made by hand. So I reserve the right to some variations.
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3. Non-delivery or delay in art order
If the customer places an art order and the artwork is not delivered in the agreed time or at all, a claim may be made by the buyer. For commissioned art projects, it is customary to agree terms and conditions in advance to avoid misunderstandings. I send photos or videos before delivery
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4.Delivery
If the product arrives damaged or the box is damaged, please send me photos by email and we will agree on the next course of action.
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4. Material defects
In the event that defects are found in the artwork immediately after purchase, which are related to the quality of the materials used, the customer may claim a repair or refund. This does not include improper use of the product.
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Goods can be returned within 5 working days of delivery.
Immediately after delivery, check the contents of the package, check the product. If you decide you don't like the product for any reason...
In this case, pack everything back and send it to the address provided as soon as possible:
Peter Morgos, Badbergstrasse 40, Bad Gastein 5640, Austria
Send the parcel as fragile with a remittance on receipt
Complaints/returns - NO
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Delivery
In the event of a delay in delivery, such as force majeure, interruption of transport, calamitous events (storms, floods, hurricanes) or other events for which the online shop is not responsible, no claim for damages can be made against the online shop.
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After 5 days
If you use a product and after 5 days you decide to return it because it doesn't suit you... It is not possible to make a claim or return the product. I do not accept returns of used goods, goods without original packaging, without receipt of payment
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Rough handling
Most of my products are works of art, so you have to approach them that way. Rough and hard handling, a possible fall on the ground can permanently damage them. Even small children can damage them quickly. Misuse and rough handling are not covered by warranty.
Most of my products are works of art, so you have to approach them that way. Rough and hard handling, a possible fall on the ground can permanently damage them. Even small children can damage them quickly. Misuse and rough handling are not covered by warranty.
- If the product arrives damaged or the box is damaged, please send me photos by email and we will agree on the next course of action.
- If you are not satisfied with the product, please email me as soon as possible to arrange a refund.